IT Help Desk Engineer / IT Support Engineer

Ref: YC47347

A Japanese IT company is currently recruiting a ServiceDesk Engineer to join its Düsseldorf office.

In this role, you will provide 1st and 2nd line IT support for users across the EU region, support infrastructure and end-user environments, and assist with IT projects and system implementations while maintaining high levels of customer service.

The ideal candidate should have previous helpdesk or desktop support experience, strong troubleshooting skills, knowledge of Microsoft environments and networking, and the ability to work effectively in a fast-paced corporate IT environment.

Eligibility

• Eligible visa: Permanent residence, Spouse, Partner, Working holiday visa, Job seeker Visa, Chance card
• Not eligible: Student visa, Requiring visa sponsorship
• Visa support: No

Position Details

• Type: One-year contract, full-time (with possibility of conversion to a permanent position based on performance)
• Working hours: 9:00-17:30 Monday to Friday
• Salary: €40-48K depending on experience
• Start: ASAP

Responsibilities

• Provide 1st and 2nd line IT technical support for EU users
• Act as the first point of contact for users in the German office
• Support desktop, laptop, mobile devices, printers, and conferencing systems
• Configure and support iPhones/iPads and Microsoft Office applications
• Assist with IT projects, deployments, and system implementations
• Manage Active Directory, Group Policy, DHCP, and DNS-related tasksMaintain ServiceDesk tickets and provide detailed issue reporting
• Support networking and infrastructure troubleshooting
• Work closely with overseas IT teams and stakeholders
• Ensure compliance with customer processes and company procedures

Qualifications

• Minimum 2 years of experience in a fast-paced IT helpdesk or desktop support environment or a university degree in IT
• Experience providing 1st and 2nd line support for corporate users is beneficial
• Strong troubleshooting and customer support skills
• Knowledge of Microsoft 365, Windows environments, networking, and Active Directory
• Experience with ServiceDesk/ticketing systems (ServiceNow preferred)
• Good understanding of ITIL best practices
• Business-level English and conversational German (CEFR B1+)
• Positive, proactive, and team-oriented attitude
• Japanese language skills would be advantageous

Additional Information

All applicants for the IT Help Desk Engineer / IT Support Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.

We may consider applications from people on Working holiday visa, Job seeker Visa, Chance card depending on their experience. Visa must be valid more than 6 months.