IT Operations Management (ITOM) – Senior Consultant (m/w/d)

Consulting | ITIL | ServiceNow

Aachen, Berlin, Dortmund, Dresden, Erlangen, Frankfurt, Hamburg, München, Stuttgart

Full-time | min. 5+ years experience | German C2 required

€75,000 – €100,000 + attractive benefits

About The Role

We are looking for an experienced Senior Consultant (m/w/d) for IT Operations Management (ITOM) to join a leading IT consulting environment and play a key role in delivering innovative ServiceNow-based solutions.

In this role, you will work closely with clients to analyze, design, and optimize IT operations and infrastructure processes, helping them transform their IT into a modern service-oriented organization. You will take ownership of projects, lead workshops, and act as a trusted advisor for both technical and strategic topics.

This position offers the opportunity to work with a highly specialized ServiceNow-focused organization and contribute to complex, high-impact enterprise projects across the DACH region.

Your Responsibilities

• Analyze, assess, and evaluate existing IT infrastructure and ITOM processes
• Lead and independently deliver projects and sub-projects from conception to implementation
• Design and develop future ITOM solutions in collaboration with clients
• Conduct workshops, training sessions, and client presentations in German and English
• Provide expert consulting support during project execution (functional and/or technical)
• Coach and guide project team members
• Support presales activities and contribute to solution design discussions
• Act as a trusted advisor in dynamic client environments

Your Profile

• Completed degree or equivalent qualification with relevant professional experience
• Minimum 5 years of experience in infrastructure and application management
• Strong understanding of IT infrastructure administration and monitoring
• Solid understanding of IT as a service-oriented organization
• Experience with ITIL / ESM / ITSM frameworks (preferred)
• Knowledge of CMDB/CSDM, monitoring solutions, and ITOM concepts (beneficial)
• Basic JavaScript knowledge (advantageous)
• ServiceNow Implementation Specialist certification (a plus)
• Excellent German (C2) and very good English skills
• Structured, independent, and goal-oriented working style
• Strong communication skills and confident client interaction
• Flexibility, teamwork mindset, and professional presence
• Enthusiasm for continuous learning and development

What We Offer

• Work with the largest ServiceNow partner in the DACH region
• Exciting and diverse enterprise client projects
• Dedicated ServiceNow product lines with strong career growth opportunities
• Highly flexible working hours and strong remote work options
• Open, collaborative culture with flat hierarchies and regular team events
• Attractive bonus model based on project utilization and optional company car
• Extensive benefits package including Urban Sports Club membership, wellness & massage subsidies, business bike program, and 30 days of vacation

Recruitment Process

• Application
• Initial HR video interview
• Technical interview with ITOM Product Line Lead
• Optional technical case or live demo
• Contract negotiation and final offer