IT SERVICE MANAGER (m/f/d)

In this role you oversee IT budgeting, licensing, asset and contract management across multiple locations, aligning IT services with business needs. You will work as an internal partner to support group operations, ensuring governance, cost transparency and efficient procurement. The position offers exposure to modern IT service management in a global, collaborative environment and a clear path to professional growth.

• onboarding program
• ongoing training and development
• one-on-one coaching
• mentorship
• team-oriented work environment

• Plan, manage and monitor the IT budget in coordination with the Head of IT
• Produce monthly IT cost reports and variance analyses
• Build and maintain an IT service catalogue including internal cost allocation
• Conduct cost-benefit analyses for IT investments and projects
• Contribute to year-end close and IT planning processes
• Manage and monitor all IT contracts (terms, conditions, renewals)
• Manage the IT procurement process from requisition to invoice verification
• Negotiate contracts and framework agreements with IT vendors
• Conduct vendor selection and evaluation (RFP/RFQ processes)
• Ensure license compliance and conduct regular audits
• Maintain the CMDB including hardware assets
• Optimise licence utilisation through usage analysis and consolidation
• Manage the full software licence portfolio (Microsoft, Autodesk, SAP, cloud services etc.)
• Manage the full hardware lifecycle (procurement, operation, disposal)
• Ensure compliance with procurement policies and governance requirements

• Degree in Business Informatics or Administration, IT Management or comparable
• Several years of experience in at least two of: controlling, licence or contract management
• Knowledge of licence models (Microsoft EA, Autodesk, cloud subscriptions)
• Experience with ITSM tools (ServiceNow, Jira Service Management) and CMDB
• Advanced Excel skills; knowledge of ERP/procurement systems an advantage
• Analytical mindset with strong affinity for numbers
• Negotiation skills and assertiveness with suppliers
• Structured, self-directed working style
• Strong communication skills in German and English

• Negotiation
• Assertiveness
• Structured thinking
• ITSM tools (ServiceNow, Jira Service Management)
• CMDB
• Licence management (Microsoft EA, Autodesk, cloud subscriptions)