WE ARE LOOKING FOR an IT Service and Incident Manager (m/f/d)

Part-time or full-time (20+ hours/week)

Have you ever heard of the term “everyday IT life”? Neither have we. Because there’s no such thing as a boring day in IT. Whether managing the server environment, setting up the network infrastructure for a new location, or implementing new software or cloud apps: our extensive in-house production capabilities and the fact that we have complete control over our IT environment provide a wide-open playground for IT professionals—and our customers appreciate it.

YOUR RESPONSIBILITIES

• Designing effective controls: Coordination, maintenance, and further development of controls and security-related measures.
• Tracking measures: Steering, monitoring, reporting, and escalation for transparent implementation.
• Reliably verifying effectiveness: Regular reviews of the control framework and identification of improvements.
• Professionally supporting audits: Planning and documentation of internal ISMS audits as well as coordination of external audits.
• Sustainably improve service processes: Responsibility for ITIL-based IT service processes with a focus on security.
• Deliver substantive reporting: Management-oriented reporting on risks, controls, audits, and measures.
• Further developing tools: Technical ownership of Matrix42, including data quality, process mapping, and reporting.

YOUR PROFILE

• Degree or training in (business) computer science or comparable qualification
• 3–5 years of experience in IT service management, ideally including IT incident management
• Knowledge of IT management frameworks, particularly ITIL (ITIL 4 certification preferred)
• Experience working with Matrix42 or comparable ESM tools
• Familiarity with relevant standards such as ISO/IEC 27001, ISO/IEC 27031, BSI, KRITIS
• Experience in IT project management
• Strong initiative, assertiveness, and a proactive work style
• On-call availability
• Fluent German and good English skills

WHAT WE OFFER YOU

• Remote work & flexible hours
• Work-life balance
• Fruit, coffee, and beverages
• Personal development support
• JobRad, vacation pay, and Christmas bonus

And many more benefits await you!

GOOD TO KNOW & CONTACT

Interested? Then we look forward to receiving your application, including your earliest possible start date and salary expectations! Would you prefer to work part-time? We offer various part-time models and/or job-sharing options tailored specifically to your needs. Please don’t hesitate to contact us about this.

SOUND INTERESTING? APPLY NOW!

Contact Person
Corporate HR

Simon Hegele
Gesellschaft für Logistik und Service mbH
Simon-Hegele-Str. 3, 76689 Karlsdorf-Neuthard