IT-Supportberater (m/w/d)

Digital Solutions & Support Specialist (m/w/d)

Expert Services Department at Parkster GmbH invites you to join our winning team as a Digital Solutions & Support Specialist. You will be the key link between customers, sales, and development teams, leveraging your expertise to solve challenges and improve efficiency.

Responsibilities

• Quality assurance & accuracy: ensure fees and system configurations are correct, maintaining high standards and a seamless user experience.
• Customer orientation: support the sales team in pre‑sales discussions and answer technical questions about our products and APIs; assist colleagues in customer conversations on more complex topics.
• System & solution expert: provide internal support to customer service, teammates, and existing clients, helping with complex questions and implementation within the internal system.
• Collaboration & development: work with the development department to discuss solutions for problems and contribute to the further development of our systems and products; train new employees on system creation and correction.

Qualifications

• Completed university degree or equivalent training (e.g., Media Informatics, Information Systems, Fachinformatiker).
• Excellent German language skills and good English skills.
• Experience in technical support or account management – ideally in the digital or public sector.
• Proactive, cooperative attitude with a “Yes we can” mindset.
• Analytical, data‑driven planning of work.
• Structured and self‑responsible work style.
• Creative problem‑solving ability, always looking for new ways.

Benefits

• Spacious 850 m² office in Munich with a flat hierarchy and plenty of room for ideas.
• Permanent, full‑time employment.
• Opportunities for personal and professional development through an innovative, start‑up mindset and continuous learning culture.
• Flat organisational structure with short decision paths and open communication.
• Health‑management programme and commitment to employee well‑being.
• Team breakfast on Monday, regular team events, fitness room, relaxation breaks, and a company bicycle after the probation period.