IT Technician / Bilingual (Networking, Retail Systems & Field Support Focus)

Role Overview

We are seeking a skilled and proactive IT Technician to support and maintain technology across our corporate office and multi-location retail stores.

This role combines hands‑on technical support (Help Desk Level 1–2) with exposure to networking, SD‑WAN environments, POS systems, and infrastructure deployments. The technician will play a key role in ensuring stable day‑to‑day operations while also supporting system upgrades, migrations, and store technology rollouts.

The ideal candidate is hands‑on, solution‑oriented, and comfortable working both in‑office and in the field, supporting a fast‑paced retail environment.

Key Responsibilities

Installation & Setup

• Install and configure computers, printers, scanners, TVs, and other hardware devices.
• Set up and maintain network‑connected devices, including Access Points and switches.
• Configure network printers and IP telephony devices.
• Assist with setup and support of POS systems (including NCR Encor or similar retail platforms).
• Perform basic setup and configuration of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Maintenance & Troubleshooting

• Monitor, maintain, and troubleshoot IT systems both remotely and on‑site.
• Resolve technical issues across:
  • Hardware and endpoints
  • Software and user applications
  • Networking equipment
  • Microsoft 365 services
  • POS and retail systems
• Support connectivity issues related to LAN/WAN and assist with SD‑WAN troubleshooting when needed.
• Ensure optimal performance and uptime of store technology systems.

Support & Ticket Management

• Manage IT support tickets through the helpdesk system (Level 1 / Level 2 support).
• Provide remote and in‑person technical support at store locations.
• Document resolutions and track recurring issues for continuous improvement.
• Assist users with Microsoft 365 tasks:
  • Password resets
  • Email setup
  • Teams usage
  • OneDrive file sharing
  • SharePoint collaboration

Networking & Infrastructure Support

• Assist with basic configuration and troubleshooting of:
  • Switches
  • Access Points
  • VLAN environments
• Support SD‑WAN connectivity validation and issue escalation.
• Assist with network migrations, upgrades, and store connectivity deployments.
• Help maintain network documentation and device inventory.

  Project & Field Support

  • Support new store openings, relocations, and infrastructure deployments.
  • Assist with hardware refreshes and system migrations.
  • Coordinate with vendors and service providers when required.
  • Ensure all store technology is fully operational and aligned with company standards.

  Collaboration & Communication

  • Work closely with IT, operations, and store teams.
  • Communicate clearly with non‑technical users.
  • Provide basic training and guidance to store employees on systems and tools.

  Compensation & Work Expectations

  • This is a full‑time, salaried position based on experience and qualifications.
  • The role requires both office‑based work and hands‑on field support at store locations.
  • Travel to retail stores is a regular part of the role.
  • Must be comfortable working onsite during:
    • Store openings
    • Infrastructure deployments
    • Technical troubleshooting scenarios
  • Occasional evening or after‑hours work may be required for:
    • Network upgrades
    • System migrations
    • POS deployments
    • Maintenance activities outside business hours
  • Flexibility and reliability are essential to support a multi‑location retail operation.

  Required Qualifications

  • 1–3 years of experience in IT support or a related field.
  • Experience installing and maintaining:
    • Computers and peripherals
    • Network devices
    • Retail or POS systems (preferred exposure)
  • Basic knowledge of:
    • Networking (switches, routers, Access Points)
    • TCP/IP fundamentals
  • Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • Strong troubleshooting and problem‑solving skills.
  • Ability to manage multiple tasks independently.
  • Willingness and ability to travel to store locations.
  • Strong communication and customer service skills.
  • Bilingual (English & Spanish) preferred — ability to support store staff in both languages is highly valued.

  Preferred Qualifications

  • Experience with retail environments or multi‑location operations.
  • Familiarity with POS systems such as NCR Encor or similar.
  • Exposure to SD‑WAN environments.
  • Experience with helpdesk ticketing systems.
  • Basic understanding of VLANs and network segmentation.
  • Certifications such as:
    • CompTIA A+ or Network+
    • Microsoft 365 Fundamentals

  Work Environment

  • Primarily office‑based with frequent travel to retail locations.
  • Hands‑on work in active store environments.
  • Fast‑paced, operations‑driven setting.
  • Occasional off‑hours work depending on project needs.