Java/OpenJDK Support Engineer - DE at Allps

• Linux (Ubuntu, SLES): tar.gz- und RPM-Installation

Tasks

• German-speaking contact for the client: hotline, email and tickets
• 2nd- and 3rd-level support for Java runtimes on Windows and Linux
• Own priority 1 and 2 incidents through to resolution, within the agreed response and restoration times
• Analyse log and configuration files supplied by the client (no remote access to client systems, no on-site work)
• Assess quarterly security updates and critical vulnerabilities; inform the client
• Release new packages on the download portal after checksum and malware checks
• Maintain documentation in German: installation guides, security documentation, change and test management
• Manage the support team in Hyderabad and monitor response and restoration times

Requirements

• Several years of experience with Java/OpenJDK in operations or support
• JVM troubleshooting: GC logs, heap and thread dumps, Java Flight Recorder and Java Mission Control
• Windows 11 and Windows Server 2022: MSI installation (including silent), software distribution
• Linux (Ubuntu, SLES): tar.gz and RPM installation
• TLS 1.2/1.3 and certificates in Java
• A plus: Java Access Bridge with screen readers (JAWS, SuperNova, Dragon NaturallySpeaking)
• Scripting: PowerShell, Bash or Python
• Working with ticket systems and SLAs (ITIL knowledge a plus)
• A plus: experience with public‑sector clients
• Careful, reliable communication in German, written and spoken

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