Junior Computer User Support Specialist

Stellenbeschreibung:

Overview

GovCIO is currently hiring a Junior Computer User Support Specialist for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybrid remote position.

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

Confers with staff, users, and management to establish requirements for new systems or modifications.
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor's with 2-5 years (or commensurate experience)
Clearance Required: Must be clearable up to an active Secret clearance
M066

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things— for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Employee Perks

Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment

*Available to full-time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.