Junior Customer Service Manager - Vendor Management (all genders)
Stellenbeschreibung:
- Coordination and management of day-to-day operations with our external call center partners, as well as monitoring key KPIs (CSAT, SLAs, AHT, etc.) and deriving actionable recommendations based on reports from various data sources
- Collaboration with service providers and their quality leads to ensure quality standards, customer satisfaction, and other quality-related KPIs
- Driving BPO performance through motivation and feedback, as well as developing action plans and closely collaborating with overhead management
- Analysis, evaluation, and continuous improvement of internal and external processes and interfaces
- Close alignment with our external partners and internal stakeholders such as Controlling, Tools, and Communications
- Contributing to the development of the service landscape and managing transitions during partner onboarding and offboarding
- Regular communication with our international BPO partners (5–10% willingness to travel)
NOTE / HINWEIS:
EN: Please refer to Fuchsjobs for the source of your application
DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung
EN: Please refer to Fuchsjobs for the source of your applicationDE: Bitte erwähne Fuchsjobs, als Quelle Deiner BewerbungStelleninformationen
Veröffentlichungsdatum:
22 Jul 2026Standort:
HamburgEinsatzort:
Hamburg or BerlinTyp:
VollzeitArbeitsmodell:
Vor OrtKategorie:
Erfahrung:
2+ yearsArbeitsverhältnis:
Angestellt
KI Suchagent
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