Junior Project Manager – Lead Acquisition DACH

Stellenbeschreibung:

Manage and further develop centralized lead management
Monitor the processing and follow-up of leads and referrals
Support locations in Germany, Austria, and Switzerland with lead and referral-related matters
Handle customer inquiries and complaints and resolve them in a solution-oriented manner
Prepare regular reports
Analyze relevant KPIs and identify potential opportunities and areas for action
Track successful deals and support the monthly billing of referrals
Challenge existing processes and develop new solutions
Take ownership of work packages and projects to further develop lead management
Collaborate with internal teams and locations to continuously improve lead processes

Requirements

Completed commercial training or equivalent qualification
Initial experience in customer service or sales within the real estate industry is an advantage
Strong understanding of numbers and interrelationships
Willingness to work with reporting, data, and processes
Strong hands-on mentality
Structured and conscientious approach to work
Ability to oversee multiple topics simultaneously
Willingness to take responsibility and independently coordinate projects
Excellent command of MS Excel
Team player with the ability to work independently
High level of commitment
Strong communication skills and enjoyment of working with a range of stakeholders
Interest in digital processes, lead management, and the real estate industry, or willingness to learn
Excellent German language skills
Good English language skills

Core Competencies

Demonstrates expertise in lead management and customer service within the real estate industry, with strong analytical skills to monitor KPIs and improve processes. Proficient in project coordination and reporting, with excellent communication abilities in both German and English.