Junior Supplier Engagement Manager – Chinese, English Speaking

Responsibilities

• Engage directly with suppliers from around the world, supporting them via Intercom, email, and on-demand video calls
• Host online trainings and webinars, sometimes with large supplier groups (100+ people), and handle live Q&A
• Create and maintain clear, useful supplier-facing resources: guides, manuals, and training materials
• Take ownership of your workstreams and improve processes independently after initial onboarding
• Use Excel to support data analysis, reporting, and process integration
• Collect and evaluate supplier feedback to identify improvement opportunities and raise the overall experience
• Support the team in streamlining internal workflows for better supplier engagement

Requirements

• Engage directly with suppliers from around the world, supporting them via Intercom, email, and on-demand video calls
• Host online trainings and webinars, sometimes with large supplier groups (100+ people), and handle live Q&A
• Create and maintain clear, useful supplier-facing resources: guides, manuals, and training materials
• Take ownership of your workstreams and improve processes independently after initial onboarding
• Use Excel to support data analysis, reporting, and process integration
• Collect and evaluate supplier feedback to identify improvement opportunities and raise the overall experience
• Support the team in streamlining internal workflows for better supplier engagement
• Knowledge of sustainability, carbon accounting, or compliance frameworks (EUDR, CBAM, GHG Protocol) is a nice to have
• Experience in a client-facing or service environment (consulting internship, customer success, etc.) is a nice to have
• Familiarity with supply chain or procurement topics is a nice to have

Core Competencies

Demonstrates strong capabilities in supplier engagement through effective communication and training, utilizing tools like Excel for data analysis and process improvement. Familiarity with sustainability and supply chain topics enhances the ability to support supplier relationships and streamline workflows.