Lead Client Relations (f/m/d)

## Grow your career with usJoin our team of 40+ industry experts and help shape the future of mobile growth. Find the perfect role for your skills and ambitions—apply today and be part of our journey.#### Lead Client Relations (f/m/d)* justtrack •* Customer Success •* Full-time##### What you will do:* Set up and refine the overall architecture of how justtrack manages and scales its client relationships. You define the “gold standard” for our account management processes in close alignment with our management.* Take personal ownership of our most strategic, high-value future clients, ensuring their first days are flawless.* Support and coach the account management team, helping them navigate complex situations and technical roadblocks.* Lead the charge on high-level upselling strategies and revenue-driven initiatives. You own the strategy for keeping churn at a minimum.* Act as a key stakeholder in internal product discussions, representing the voice of our enterprise partners to influence the product roadmap.* Oversee the resolution of high-priority technical tickets, working closely with engineering to solve “deal-breaker” issues.##### Who you are:* You have extensive experience (6+ years) in high-level Account Management, with a clear history of managing enterprise-grade clients in the SaaS or AdTech space.* You don’t just follow a workflow; you build it. You have experience setting up account structures and communication cadences from scratch.* You can build trust with C-level stakeholders and technical leads alike.* You are highly revenue-driven and know exactly how to align partner success with our bottom line.* Fluent in English; German language skills are a bonus.##### Fuel for the Journey: Benefits to Support Your Ambitions* **Invest in Your Future:** Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.* **Easy Arrival to justtrack:*** **Live Your Best Life, at Work and Beyond:** We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).* **Thrive Where You Work**: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.* **Join the Community!** Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.##### The Interview Process:* 1st Interview with TA Manager* 2nd Managing Director* 3rd Managing Director of Product
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