Lead Functional Consultant – Business Analyst

Responsibilities

• Lead requirements analysis by collaborating with client stakeholders, reviewing documentation, conducting workshops to surface business needs, and translating requirements into well-architected platform solutions
• Develop detailed technical solution documentation including process flowcharts, diagrams, data models, and user guides
• Own the full user story lifecycle: author stories with testable acceptance criteria in Jira, and drive ongoing requirements clarification with client and internal stakeholders through delivery.
• Configure and maintain business applications using the Evoke low-code platform, operating within solution designs established by the development team and escalating design decisions accordingly
• Ensure all production changes follow lifecycle methodology, version control, appropriate testing, and risk guidelines
• Conduct working sessions with clients to facilitate feedback and resolve issues during client review and UAT
• Lead end-user and administrator training sessions
• Facilitate User Acceptance Testing, guiding end users and resolving reported issues
• Triage and document system issues during client review and testing, coordinating with solution developers on resolution

Requirements

• Bachelor’s degree or equivalent experience
• 10+ years in business analysis or functional consulting for enterprise software implementations
• Proven experience coaching and developing other professionals in a software development context — not only reviewing outputs, but actively building capability
• Strong analytical mindset and ability to assess client business needs at program level
• Proven experience in requirements analysis in purpose-built no-code, low-code software implementations, including leading requirements for large, multi-stakeholder projects
• Strong understanding of enterprise software, low-code platforms, and workflow automation
• Ability to translate client needs into developer-ready technical specifications — acceptance criteria, data model definitions, workflow decision logic
• Solid working knowledge of Agile methodology in custom software development contexts, including sprint planning, backlog refinement, retrospectives, and other Agile ceremonies; experience applying progressive elaboration to requirements, and comfort working in iterative delivery cycles where scope evolves alongside the solution.
• Excellent verbal and written communication skills for both technical and non-technical audiences
• Ability to lead workshops, facilitate difficult client conversations, and hold scope with confidence
• Practice-building instinct — the ability to extract tacit knowledge from delivery experience and encode it into reusable tools others can use
• Exceptional attention to detail; strong organizational and prioritization skills
• Comfortable managing multiple projects, mentees, and practice workstreams simultaneously
• Self-starter with high integrity and professionalism
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Proficiency in Atlassian Jira and Confluence