Lead Renewals & Customer Success Manager (German speaking)

Lead Renewals & Customer Success Manager (German speaking) – Berlin

We’re looking for a seasoned and strategic Lead Renewals & Customer Success Manager to own our book of Enterprise accounts in the DACH region — driving adoption, building executive relationships, and leading complex contract renewals. This hybrid role sits at the intersection of Customer Success and Renewals, and you\'ll also play a key part in shaping Culture Amp\'s Enterprise CX playbook.

Your Role at Culture Amp

• Own our book of Enterprise customers (1,000+ employees) across DACH, serving as their primary strategic advisor throughout the full customer lifecycle.
• Lead strategic conversations with customers and their Executive teams (CPOs, Heads of People, Org Development) alongside People Scientists or Account Managers, leveraging knowledge of People & Culture topics to advise on people strategies.
• Proactively drive product adoption, retention, and business outcomes across your Enterprise book of business.
• Facilitate key customer journey touchpoints including Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, Project Meetings, and platform enablement sessions.
• Develop and execute strategic plans to secure on-time renewals for Enterprise customers, proactively identifying and mitigating renewal risks.
• Lead complex contract negotiations end-to-end — partnering with legal and finance on terms, pricing, and compliance — and re-sell value to accounts that need re-engagement.
• Serve as the primary point of contact for all renewal discussions, balancing customer needs with company objectives and accurately forecasting your pipeline.
• Work closely with Account Executives to identify upsell and cross-sell opportunities at renewal, and collaborate with CSMs, People Scientists, Product, and Support for a seamless customer experience.
• Reset expectations with customers by having challenging conversations when appropriate.
• Nurture and track renewal success and customer value in the CRM, communicating openly and keeping relevant information up to date.
• Advance the customer voice by providing feedback to Product and Engineering on where the platform can better solve customer challenges.
• Contribute to and lead continuous improvement activities that will help Culture Amp and the Customer Success profession grow (be a \"Learn-it-all\", not a \"Know-it-all\").

Leadership & Team Enablement

• Serve as your region's key contributor for renewal and customer success best practices, taking a customer-first approach.
• Mentor and guide Renewal Managers and CSMs, enhancing their skills in customer engagement, negotiation, and pipeline management.
• Identify inefficiencies in renewal and success workflows, recommending improvements to enhance team performance and operational scalability.
• Contribute to the ongoing refinement of Enterprise Renewal playbooks, procedures, policies, and tooling — including pricing reviews, auto-renewal policies, discounting frameworks, and objection handling libraries.

After 3 Months You\'ll

• Take ownership of your book of Enterprise customers in DACH, working collaboratively in the local Enterprise CX team to ensure a smooth launch and high-quality customer experience.
• Facilitate delivery of key customer journey touchpoints: Partnership Kick-Offs, Feedback Strategy Reviews, Business Reviews, and Project Meetings.
• Have learned the core elements of the Culture Amp platform (employee feedback, performance & development) and built fluency in renewal processes and tooling.
• Build internal relationships crucial to the successful delivery and retention of accounts.
• Be contributing to and collaborating on projects, such as partnering with other teams to support growth.

Must-have

• Native German speaker

We offer competitive compensation and a range of benefits geared toward supporting employee wellbeing, development, and work-life balance.

• Employee Share Options Program: opportunity to share in Culture Amp\'s success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support
• Monthly Camper Life Allowance
• Team budgets for team building and connection
• Quarterly wellbeing pauses and extended year-end breaks
• Excellent parental leave and in-work support from day 1
• 5 Social Impact Days per year
• MacBook and home office budget
• Medical insurance coverage for you and your family (US & UK only)

We are committed to diversity, equity, and inclusion and have Employee Resource Groups and ally communities. We pursue anti-racism commitments and welcome applications from diverse backgrounds.