Lead, Strategic Initiatives, Operations and Member Experience

About the role

Within our Operations & Member Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience. As a Strategic Initiatives Lead, you will help build the future of member support experiences at Chime. You will partner across product, engineering, analytics, operations and more, advocate for members, build strategy, and deliver outcomes.

Responsibilities

• Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.
• Perform analyses and conduct research to assess new opportunities and inform decision-making.
• Effectively present insights and influence outcomes with Chime executives and key collaborators such as Product, Operations, Engineering, Analytics and other cross-functional teams.
• Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success.
• Develop and deliver well-structured and compelling narratives that drive clarity, understanding and alignment around new ideas.

Qualifications

• 8+ years of professional experience, including delivering strategic and operational projects at top-tier management consulting firms.
• A strong skill set across analytical, problem-solving and strategic thinking.
• A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.
• Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity or need.
• A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution.
• Low ego and a knack for working well with a wide range of people.
• Exceptional communication and presentation skills.
• Comfort operating in a fast-paced, agile environment.

Benefits

• Competitive salary based on experience.
• Full-time employees eligible for bonus, competitive equity package and benefits.
• 401(k) match with medical, dental, vision, life and disability benefits.
• Generous vacation policy and company-wide paid days off.
• One percent of your time off to support local community organizations of your choice.
• Annual wellness stipend.
• Up to 24 weeks of paid parental leave for birth parents and 12 weeks for non-birth parents.
• Access to Maven family planning tool with $15,000 lifetime reimbursement for fertility treatments, adoption and more.
• In-person and virtual events to connect with teammates.
• Full-time policy: four days a week in office, Fridays remote for those near an office. Fully remote program also available.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under applicable laws. We will also consider qualified applicants with criminal histories. If you have a disability or special need that requires accommodation during any stage of the application process, please contact