Lead User Researcher

Requirements

• Significant experience leading user research within GDS projects
• Proven involvement in GDS Assessments, ideally at Beta stage
• Experience working within multidisciplinary delivery teams
• Eligibility for UK Security Clearance and NPPV3
• Demonstrable experience managing complex stakeholder groups, navigating ambiguity and competing priorities
• (Desirable) Experience working within Bluelight, Public Safety or Justice contexts

What the job involves

• We are looking for an experienced Lead User Researcher with strong GDS Beta delivery experience to take ownership of user research on one of our most critical and visible programmes
• This is a fixed‑term contract role, with flexibility on duration (minimum of 6 months), designed for someone who enjoys leading at pace in complex delivery environments
• In this role, you will set the direction for user research, act as a trusted point of contact for the client, and guide the wider team through a GDS Beta Assessment
• You’ll be empowered to make strategic decisions, influence outcomes, and shape the research approach to support successful delivery
• The role can be remote or hybrid, depending on location
• We are ideally looking for someone who can start immediately, though we are happy to speak with candidates who have a notice period
• Due to the nature of the programme, eligibility for UK Security Clearance and NPPV3 is essential
• You’ll lead the planning, facilitation and delivery of user research across a substantial GDS Beta project, working closely with multidisciplinary teams on problems that are often complex, sensitive and fast‑moving
• Autonomy, sound judgement and strong project management, relationship management and negotiation skills will be key
• A significant part of the role will involve supporting the programme through a GDS Beta Assessment — making the right calls at the right time, clearly articulating research insights, and having confident, informed conversations with senior stakeholders and clients to ensure the work meets the required standards
• While the environment brings challenge and pressure, it also offers the opportunity to contribute to services with meaningful societal impact, where good user research genuinely shapes outcomes for the public