Level 1 Technical Assistance Agent - Automotive (m/f/d) - Dutch Language

Stellenbeschreibung:

Serve as the first point of contact for technical assistance requests from dealer workshops and repairers.
Provide remote technical support in the local language to resolve vehicle-related technical issues.
Analyze and identify customer vehicle faults using available technical information and diagnostic procedures.
Verify that repairers have completed all recommended diagnostic steps and manufacturer-prescribed repair processes.
Recommend appropriate corrective actions and provide known technical solutions.
Document and manage all technical cases, ensuring complete traceability.
Ensure all support tickets are processed within defined technical assistance response times and service level targets.
Manage an average workload of approximately 10 technical cases per day while maintaining high-quality support.
Escalate unresolved or complex technical cases to higher-level technical support teams when required.
Maintain accurate documentation of troubleshooting activities and case resolutions.
Support continuous improvement by identifying recurring technical issues and sharing feedback with internal teams.

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NOTE / HINWEIS: