Logistics Manager - English & German

Your role

The Logistics Manager is directly accountable for the operational execution, performance, and vendor account management of our logistics network within a designated cluster of markets. In this role, you will lead a team of Logistics Specialists and serve as the primary operational anchor for our 3PLs and Last Mile carriers. In this highly tactical and operational role reporting to the Head of European Logistics, you will actively influence the Logistics strategic roadmap and work closely with our Operational Excellence teams.

Operational 3PL Governance & Account Management

• Performance Enforcement: Own the operational and tactical account management of 3PLs and last‑mile partners.
• Hold external vendors strictly accountable to established SLAs, processes and costs, in MBRs/QBRs and act as the ultimate escalation point for daily operational friction.
• Own the continuous improvement roadmap with our 3PLs, aligned with internal and external needs, and proactively communicate on status and deliverables.
• Customer Experience: champion the post‑purchase and delivery experience by analysing care metrics and leveraging operational adjustments to increase customer retention.
• Cost & Waste Control: Work closely with the Finance team to track, audit and tightly control end‑to‑end supply chain operational costs, ensuring adherence to budget parameters without direct P&L ownership.

Team Leadership & Execution

• Team Accountability: Direct and develop a team of Logistics Specialists, taking full responsibility for their daily output, engagement, performance metrics, and tactical capability alignment.
• Operational Reporting: Own the accuracy and delivery of weekly/monthly performance reporting to the Head of European Logistics, translating daily operational order fulfilment and carrier data into clear, actionable updates and risk‑mitigation plans.

Cross‑Functional Collaboration, Projects & Strategic Influence

• Roadmap Influence: Partner with global and regional leadership to provide critical operational insights that help shape and influence the strategic roadmap for Logistics.
• Commercial, Planning & Finance Synergy: Collaborate tightly with Commercial, Planning and Finance stakeholders to build a shared understanding and common goal.
• Project Coordination: Own the implementation of new Logistics vendors, new operating models, new tools & processes, where necessary.

What we’re looking for

Essential:

• Solid experience in e‑commerce operations, supply chain, or tactical logistics, ideally within a fast‑moving B2C food, grocery or perishable goods environment.
• Proven Account Management: demonstrated track record of managing 3PLs and last‑mile carriers, with a proven ability to rigorously enforce SLAs, drive external vendor accountability, while maintaining a trusted partnership.
• People Management: experience directly leading, coaching and managing the daily output of a functional operations or logistics team.
• Stakeholder & Influence Skills: Excellent communication skills to effectively manage external vendors, align internal cross‑functional teams and constructively influence senior leadership regarding operational roadmaps.
• Analytical Execution: strong analytical skills with a knack for deep‑diving into operational data, identifying root causes of supply chain friction and generating immediate tactical solutions.
• Fluent in English and either Dutch or German.

Desired:

• Experience managing multi‑market or pan‑European operational logistics networks.
• Practical, day‑to‑day familiarity with ERP, WMS, TMS, and OMS systems and their operational integrations.

Benefits

• Flexible Work & Time Off
  • Enjoy hybrid working from our great offices, at home or abroad.
  • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave.
  • Health insurance and pension plans (subject to country of employment).
  • Additional days off for significant life events.
• Connection & Community
  • Regular social events like summer and winter parties.
  • Coffee, snacks and fully‑equipped kitchens.
  • Get to know our community with a monthly free Surprise Bag.
  • Paid volunteer time through our Shareback volunteering programme.
  • Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices and Functionally Diverse Employee Resource Groups (ERGs).