Manager, B2B Center Operations

Stellenbeschreibung:

Lead, coach, and develop a team while fostering accountability, collaboration, and high performance
Develop and execute operational strategies, standards, and process improvements to drive enrollment growth, revenue optimization, retention, and operational excellence
Organize and lead cross-functional working sessions for decision-making, alignment, and accountability
Leverage data, analytics, and business insights to evaluate performance, enrollment trends, experiences, and operational effectiveness
Provide actionable recommendations to improve business outcomes
Support field leaders with planning, prioritization, execution, and adoption of seasonal and strategic initiatives
Foster relationships and collaboration across business leadership, field operations, and corporate functions
Develop and manage project plans with objectives, timelines, milestones, and success metrics
Use project management tools and methodologies to track progress, mitigate risks, and drive successful implementation

Requirements

10+ years of experience in operations, business operations, program management, project management, consulting, or related functions
5+ years of experience managing cross-functional business initiatives with measurable operational or financial impact
Strong financial acumen and analytical skills
Experience evaluating business performance, forecasting trends, and developing data-driven recommendations
Experience developing and executing strategies tied to revenue growth, profitability improvement, customer retention, and operational efficiencies within a complex nationwide multi-unit environment
Strategic and critical thinking skills
Ability to balance long-term objectives with day-to-day execution
Ability to prioritize and manage multiple projects in a fast-paced environment
Demonstrated ability to lead through influence and collaborate across executive leadership and cross-functional stakeholders
Ability to travel up to 25%

Core Competencies

Demonstrates expertise in developing and executing operational strategies that drive enrollment growth and revenue optimization while fostering collaboration and accountability across cross-functional teams. Strong financial acumen and analytical skills are essential for evaluating business performance and making data-driven recommendations.