Manager, Clinical Implementation Education

Stellenbeschreibung:

Directly manages, coaches, and develops clinical educator team members to ensure high‑quality education delivery and professional growth.
Establishes clear expectations, goals, and metrics aligned to implementation quality, customer satisfaction, and business outcomes.
Ensures educators deliver effective classroom, hands‑on, super‑user, and peer‑based training tailored to customer workflows and readiness at customer sites.
Supports education strategy for device integration with customer EMRs (Epic, Cerner, Meditech, etc.), in collaboration with informatics and technical teams.
Serves as an escalation point for clinical education risks, customer concerns, and performance issues, ensuring timely communication and resolution.
Builds education schedule and assigns resources to align education schedules, resource deployment, and go‑live coverage with project plans.

Requirements

Bachelor’s degree required (BSN preferred)
Current RN licensure and maintained throughout employment
5+ years related experience (direct patient care experience highly preferred)
Minimum of 1 year management experience and/or in a leadership role leading others
Experience implementing medical device products highly preferred
Demonstrated experience providing education or professional services in complex clinical environments
Strong understanding of healthcare workflows, infusion practices, and adult learning principles
Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
Must have a valid driver’s license.

Core Competencies

Demonstrates expertise in clinical education management, focusing on high-quality training delivery, effective communication, and collaboration with technical teams to integrate medical devices into healthcare workflows. Possesses strong leadership skills to coach and develop team members while ensuring alignment with business outcomes.