Manager, Customer Accounts – Club-Dollar-Vet Distribution

Responsibilities

• Achieve or exceed sales targets across assigned product lines by maintaining, growing, and expanding the existing customer base within designated channels.
• Serve as a technical expert by providing advanced product knowledge and problem‑solving support to customers, ensuring effective use and application of products while maintaining current, in‑depth expertise across all product lines.
• Develop and execute channel‑specific selling strategies that drive sustainable top‑line revenue growth.
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions.
• Develop and deliver advanced go‑to‑market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization.
• Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan.
• Demonstrate top‑tier leadership behaviors by acting with an ownership mindset and accountability for results.
• Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans.
• Exhibit expert‑level negotiation and relationship‑building skills to drive mutually beneficial partnerships with customers.
• Perform additional duties assigned to support business objectives.

Requirements

• Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
• 3–5 years of progressive sales experience within the animal health, pet, or related industry.
• 1 year of headquarters (HQ) responsibility supporting key Club, Dollar, Vet Distribution customers is preferred.
• Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels.
• Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships.
• Results‑oriented self‑starter with a solution‑focused mindset and the ability to operate independently.
• Excellent verbal and written communication skills, including storytelling and executive‑level presentation capabilities.
• Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel.
• Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Willingness and ability to travel extensively, with expected travel ranging from 25%–70%.

ATS Optimization Keywords

Hard Skills

• sales strategy
• market analysis
• negotiation
• customer relationship management
• eCommerce
• digital sales
• ROI measurement
• business acumen
• problem-solving
• territory management

Soft Skills

• leadership
• communication
• consultative selling
• relationship building
• self‑starter
• solution‑focused mindset
• organizational skills
• insightful questioning
• influence
• accountability

Industry Keywords

• animal health
• pet industry
• omnichannel sales
• customer service
• Club distribution
• Dollar distribution
• Vet distribution
• sales targets
• promotional resources
• market conditions

Tools & Technologies

• Microsoft Office
• Excel
• PowerPoint
• Word
• Outlook