Senior Manager, Customer Accounts – Farm & Feed, Pet Distribution

Responsibilities

• Strategic Account Management: Build and maintain strong relationships with key stakeholders at strategic retail accounts.
• Specific channel strategies: Develop and implement strategic sales plans that identify growth opportunities.
• Enable Results Thru Others: Drive achievement of annual revenue goals, holding the team accountable to established sales targets.
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity.
• Key Stakeholder Management: Serve as a senior point of escalation for customer issues, collaborating cross-functionally.
• Data Analytics + Storytelling: Monitor and analyze team and account performance data.
• One Winning Team: Collaborate closely with internal cross-functional teams including marketing and customer service.
• Forecasting: Manage annual sales forecasts utilizing historical sales data and performance indicators.
• Develop and Deliver Go-to-Market Plans that ensure alignment with strategic account goals.
• Trade Resource Management: Plan and manage trade and promotional resources to deliver measurable results.

Requirements

• Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
• Experience: 5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry.
• Minimum of 1 year of headquarters (HQ) responsibility supporting Strategic Farm and Feed Accounts.
• Farm + Pet Distribution Business Acumen: Deep understanding of customers and competitors in the Farm and Feed channel.
• Digital Marketing: Demonstrated experience partnering with marketing teams for digital marketing strategies.
• People Leadership: Demonstrated success leading high-performing sales teams with a proven ability to drive revenue growth.
• Customer Focus: Highly developed customer service skills with a proven ability to build strong client relationships.
• Self-Direction: Results-oriented self-starter with a solution-focused mindset.
• Communication Skills: Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities.
• Data Analytics: Proficiency in syndicated data platforms such as Nielsen or IRI/Circana.
• Territory Management: Demonstrated ability to prioritize and organize territory activities.
• Technical Skills: Strong proficiency in Microsoft Office applications.
• Travel: Willingness and ability to travel extensively, with expected travel ranging from 40%–70%.