Manager, MEPA Region

Stellenbeschreibung:

Manage a portfolio of 10–12 chapters as the primary staff relationship owner
Serve as the main liaison to Area Directors, Chapter Staff, and Chapter Presidents
Organize and attend at least one monthly touchpoint with Area Directors, Chapter Staff, and Presidents
Address operational and member-related issues and elevate risks or concerns as appropriate
Support healthy, sustainable chapters by reinforcing EO standards and identifying risks
Encourage growth and retention strategies and collaborate on growth forecasting, incentives, and dashboards
Liaise between chapters and the EO Renewal Team, supporting payment processes, troubleshooting, and quarterly follow-ups
Act as regional product ambassador with deep product knowledge
Support chapter strategic planning and alignment with regional and global priorities
Promote, support, and attend Strategy Summits within assigned chapters
Collaborate with facilitators to support clear summit outcomes
Ensure summit attendees complete required Chapter Officer Training
Project-manage key regional events, including Presidents Meetings, Chapter Staff Events, Leadership Summits, and other regional events
Support the Global Leadership Conference, Regional Leadership Academies, and alignment meetings
Encourage cross-chapter and cross-regional engagement and represent the region at key events
Support the Regional Director in building a leadership pipeline and engagement strategy
Promote leadership opportunities, drive awareness and submissions, and support interview coordination
Attend and engage in Multi-Functional Director and Expert interviews
Maintain collaboration with stakeholders involved in interview and ratification processes
Serve as staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts
Support Directors in preparing for Regional Council meetings
Contribute regional insight to long-term three-year regional strategic planning
Capture, analyze, and generate data-driven insights using EO systems and tools
Track chapter status, leadership transitions, and health and growth indicators for forecasting
Maintain dashboards related to funding and incentive programs
Collaborate across regions and portfolios to support chapters and share best practices

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience
Minimum 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related role
Experience working in a membership-based, nonprofit, association, or global organization strongly preferred
Experience working across multiple regions, cultures, or languages is an asset
Fluency in English is required; other language requirements may vary by region
Comfort with regional and global travel (35%), including periods of higher seasonal travel demands
Ability to manage and support a chapter portfolio as the primary staff relationship owner
Strong relationship-building and stakeholder management skills
Sound judgment in identifying risks and escalating appropriately
Ability to reinforce standards while maintaining trusted advisory relationships
Strong communication, organizational, relationship-building, and cross-functional collaboration skills
Proven experience serving as project manager for regional events
Ability to capture, analyze, and interpret data using systems and tools
Highly collaborative, adaptable, relationship-oriented, and growth-oriented
Comfortable balancing structure, ambiguity, and innovation
Strategic thinker with a strong sense of ownership, accountability, and service mindset
Ability to manage multiple priorities in a fast-paced, globally distributed environment
High emotional intelligence
Ability to communicate effectively in writing and verbally
Ability to participate in virtual and in-person meetings
Ability to lift/move up to 30 pounds, as applicable

Core Competencies

Demonstrates strong relationship management and stakeholder engagement skills while effectively managing a chapter portfolio. Proficient in project management for regional events and capable of analyzing data to drive insights and support strategic planning.