Manager, Operations – Global Business Applications

Responsibilities

• Partner with GBA leadership to establish and run the weekly, monthly, and quarterly operating cadence
• Facilitate proactive operational reviews to support accurate financial, time, and utilization forecasting across primary GBA programs
• Lead and participate in advanced operational reporting and forecasting structure for strategic opportunities
• Create and oversee the creation of reporting required for GBA consultant delivery and account leadership
• Support large pursuits through bid management coordination and execution, and close plans to win the work
• Work with Sales and Project Management Office for GBA to establish sales-to-project start/delivery handoff procedures
• Experience working across global teams
• Monitor execution of GBA staffing, approval, and resource management procedures to ensure consistency and operational alignment

Requirements

• 5+ years of experience in delivery operations, business operations, or consulting operations
• Strong understanding of services businesses/consulting operations, including how sales pipeline, delivery forecasting, resource planning, staffing, utilization, and financial performance connect together
• Ability to flex and meet the business where it is
• Strong Excel and PowerPoint skills; Power BI experience is a plus
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and influencing skills
• High attention to detail and ownership mindset
• Experience building and improving operational processes, delivery standards, governance models, and sales-to-delivery handoff procedures
• Ability to balance strategic thinking with hands-on operational execution