Manager Retention Sales

As Manager, Retention Sales you lead a team of Retention Sales Specialists and Solution Account Managers to protect and grow Adobe’s CXO customer base in Central Europe. You drive renewals, reduce churn, and identify expansion opportunities across enterprise and mid-market accounts in regulated industries. You’ll coach, ensure forecast accuracy, and partner with cross-functional teams to secure renewals and unlock value. This role combines leadership, execution rigor, and data-driven decision making to scale retention impact.

• Learning Fund: up to $11,000 annually
• Childcare Support: coverage for children up to age 6
• Extra Wellbeing Days: additional paid time off
• Wellbeing Budget: flexible wellbeing support

• Lead and develop a quota-carrying team to meet renewal and retention targets
• Own renewal outcomes with accurate forecasts and disciplined pipeline management
• Identify early risks and implement save plans for at-risk accounts
• Establish renewal governance including inspections, deal reviews, and issue management
• Collaborate with AEs, CSMs, Solution Sales, Finance, Legal, Deal Desk to secure renewals and expansion
• Support complex negotiations and value-based positioning
• Drive adoption and value realization across the customer lifecycle, owning SBRs and engagement
• Improve processes and operational efficiency using data and tools to scale impact

• Proven experience leading quota-carrying SaaS teams in renewals or retention-focused roles
• 5–10 years of SaaS sales experience with exposure to renewals and subscription models
• Track record of achieving retention, churn, and ARR targets
• Experience managing complex enterprise renewal cycles
• Strong coaching and execution management with accountability
• Ability to navigate cross-functional environments and align teams
• Data-driven forecasting discipline and operational rigor
• Excellent written and spoken English and German

• coaching and people development
• cross-functional collaboration
• clear communication
• forecasting discipline
• pipeline management
• renewals and contract negotiations