Manager, Technical Implementation Services

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at

About the Role

The Manager, Technical Implementation Services is a leadership role within our Professional Services organization, responsible for the teams that architect, configure, and operationalize how EvenUp connects with client technology ecosystems. Reporting to the VP of Professional Services, this leader will own the end-to-end technical delivery experience for our customers from pre-sale solution design through post-go-live integration health by leading several technical services across the portfolio.

This is a high impact, cross functional role at the intersection of customer success, technical delivery, and product partnership. The ideal candidate is an experienced people leader who brings deep technical fluency, a customer-obsessed mindset, and the operational rigor to scale a fast-growing delivery function while actively supporting a high volume of in-flight customer work. This leader will operate with full ownership of the integration function’s health, balancing immediate delivery demands with building the systems and processes needed to scale.

What You’ll Own

• Team Leadership & Development

• Strategic Integration & Delivery

• Cross-Functional Partnership

• Operational Excellence & Scalability

Qualifications

What We Need

• 5+ years of experience in technical implementation, solutions architecture, systems integration, or professional services with at least 3 years in a people leadership role managing multiple teams or team leads.

• Demonstrated experience designing and delivering complex system integrations, including REST API frameworks, webhooks, workflows in a SaaS or legal technology environment.

• Strong technical fluency: ability to engage credibly with engineers, solutions architects, and data specialists on integration architecture, data modeling, and troubleshooting without needing to write the code yourself.

• Track record of building and scaling post-sale technical teams in fast-growing, customer-facing environments with multiple concurrent implementations, while maintaining delivery momentum as processes and systems are still being built.

• Experience working cross-functionally with Product, Engineering, Sales, and Customer Success to align delivery priorities and drive shared outcomes, with a bias toward ownership and problem-solving in the face of ambiguity.

• Excellent communication skills: able to distill complex technical concepts for executive audiences, including communicating clearly and taking ownership when delivery risks or failures occur, while also diving into the details with implementation teams.

• Deep understanding of data governance, security, and compliance best practices, including familiarity with SOC 2 and HIPAA/PII requirements.

• Strong operational mindset, comfortable building process from the ground up, defining metrics, and holding teams accountable to delivery standards.

• A founder’s mentality: ability to thrive in a fast-paced, ambiguous environment with high volumes of ad hoc requests and shifting priorities, bringing structure to ambiguity and driving outcomes without relying on fully built systems.

Bonus Points

• Experience in legal technology, legaltech SaaS, or professional services for law firms.

• Familiarity with case management systems (CMS) and legal practice management platforms commonly used by personal injury law firms.

• Hands on background in SQL, Python scripting, or API development that enables deeper technical mentorship for your teams.

• Experience leading teams through a period of hypergrowth or significant organizational scaling.

• Prior exposure to AI-powered products and the unique implementation considerations they bring.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.