Market Support & Logistics Analyst (12-month FTC)

Market Support & Logistics Analyst (12-month FTC)

Location: Frankfurt, HE, DE

Company: Harley-Davidson Motor Company

Full or Part-Time: Full Time

In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This Hybrid role is not tightly linked to a physical location and provides flexibility in where within the region, when and how you accomplish your work.

Job Summary

The Market Support & Logistics Analyst is responsible for supporting end-to-end dealer operations, order fulfillment, and transportation coordination across multiple systems. This role ensures accurate dealer data, timely order processing, and effective resolution of shipment and service issues while partnering closely with dealers, carriers, and internal teams.

Job Responsibilities

• Set up and maintain dealer records, ensure data accuracy, and log all dealer interactions.
• Monitor and manage order activity (status updates, backorders, cancellations, reversals, and special orders) across SAP and EDI systems.
• Track shipments and resolve transportation issues, including delays, incorrect deliveries, and delivery discrepancies, in partnership with carriers.
• Investigate and process warehouse and transport claims, including lost, damaged, or refused goods, with appropriate documentation and follow-up.
• Support dealer inquiries related to order status, returns, and shipment tracking; provide referrals to internal teams as needed.
• Coordinate with internal and external partners (carriers, CPM, customs, warehouse) to resolve logistics and e-commerce issues.
• Maintain databases, generate reports, and support audit requirements (e.g., POD, CMR, customs documentation).
• Assist with special shipments, sales administration, training support, and other operational tasks as needed.
• Monitor and manage both PAM and MC Dealer inbox
• Manage, Maintain and Oversee fleet and vehicle administration activities, ensuring effective management of vehicle lifecycle processes, regulatory compliance, asset tracking, and stakeholder support across the dealer and corporate network.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

Bachelor's Degree Preferred

Experience Requirements

Required

• Excellent analytical and organizational skills, including the ability to collect, structure, analyze, and communicate data
• Strong communication skills - both written and verbal and problem-solving skills
• Ability to work in a team
• Strong attention to detail and ability to manage competing priorities
• Perform duties with minimum supervision
• Ability and desire to work in a highly dynamic and changing regulatory environment
• Strong computer skills
• Fluency in English and another language would be advantageous
• Minimum 3 years of experience

Preferred

• Experience in logistics, order management, customer service, or related field
• SAP experience
• EDI
• DHL and carrier portals
• Internal tracking and database tools

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from.

Direct Reports: No

Travel Required: 0 - 10%

Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer

Relocation: This position is not eligible for relocation assistance

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