Member Support Specialist (Fully Remote)

• Conducting first phone calls with new members to assess fit for Brightline services.
• Scheduling appointments and ensuring member paperwork is completed.
• Supporting providers with administrative tasks and answering admin-related questions.

Requirements:

• A passion for the mission to redefine behavioral health for children and families.
• A desire to create an excellent member experience and background in customer service.
• Comfort with a variety of technology including email, EHR, scheduling tools.
• Medical, Dental, Vision, Long-Term Disability, Life Insurance, FSA, and 401k match.
• 12 Company Holidays, Time Off, Parental Leave, Company Wide Shutdown.
• Health and Wellness Stipend, Home Office Reimbursement, Professional Development Reimbursement.

Brightline

Brightline is a therapy and psychiatry practice delivering expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results and is backed by investors including Google Ventures and KKR.