Microsoft Dynamics 365 CRM Solution Consultant (Sales & Marketing) (w/m/d)

Location: Berlin, Hybrid

The SWISS KRONO Group is one of the world's leading manufacturers of wood-based materials and stands for sustainable and innovative solutions in the fields of interiors, flooring and building materials. Founded in 1966 as a family-owned company, the Group now employs around 5,000 people at eleven production sites in eight countries around the globe.

Our headquarters are located in Lucerne, Switzerland. In our international environment you can develop your personal strengths and advance professionally.

We focus on the best - for our employees and customers. This is how we create wood in top form.

In this role you work closely with our stakeholders on the business side, global IT teams, and external partners to support our digital strategy, ensure a scalable CRM landscape, and drive the internalization of key CRM competencies. With your expertise, you will help shape the future of our CRM ecosystem and take over responsibilities as Technical Owner for D365 Sales & Marketing. Become a part of the Swiss Krono family!

• Professional onboarding and close collaboration
• Stable international business environment in a market leading Swiss family owned company
• You work within a global team with different stakeholder groups across the globe and act as a trusted partner
• Professional and personal development opportunities
• Personal benefits like e-bike leasing and pension plans, based on location

Your Tasks

• Act as 2nd and 3rd level support for all D365 Sales & Marketing-related topics
• Analyze and prioritize incoming support and change requests together with the Product Owner CRM
• Configure Microsoft Dynamics 365 based on approved requirements
• Support the Product Owner CRM in creating and maintaining process documentation
• Prepare and support customizations, extensions, and developments in D365
• Conduct functional tests for local and global system changes
• Prepare and execute regression testing during rollouts and subsequent releases
• Support the Product Owner CRM in managing and evaluating change requests
• Act as the technical contact person and Technical Owner for all D365-related activities
• Actively contribute to the internalization of currently externally executed tasks, building in-house know-how and reducing dependency on external partners
• Collaborate closely with global IT teams, business stakeholders, and external partners
• Support the broader Microsoft ecosystem (e.g., Power Platform, Azure services, M365 integrations), as well as other SaaS solutions such as PIM, DAM and e-commerce to ensure seamless end-to-end solution integration across the digital landscape

Your Profile

• Degree in computer science, engineering, business administration (IT focus), or comparable experience
• Strong understanding of Microsoft Dynamics 365 Sales & Marketing modules
• Experience in IT support structures (2nd / 3rd level) and application management
• Familiarity with agile software development
• Independent, structured, and solution-oriented working style
• Experience with D365 customizations, testing, and documentation
• Experience with Microsoft ecosystem incl. Power Platform and Azure is a plus
• English and German (B2 or higher)