NOC Technician (m/f/d)

You keep an eye on the network and services, take incident reports and get to the bottom of them yourself — until the incident is resolved.

What you will do

• Keep an eye on monitoring and alerts for the network, servers and colocation
• Take incident reports from customers, analyse them and follow the ticket through to resolution
• Keep customers informed during an incident
• Solve tricky cases together with network engineering and document the solutions

What you bring

• Solid knowledge of networking (TCP/IP, routing, BGP basics) and Linux
• A calm, structured way of working, even when things get hectic
• Willingness to take shifts in the evening, at night or at weekends by arrangement — our NOC is available around the clock
• Good written and spoken German; English is an advantage

What we offer

• Flexible working hours
• Permanent contracts, full- or part-time
• 30 days of holiday
• Fair pay
• Your work computer, on us
• A monthly allowance for internet and home office
• Pension contribution
• Fitness allowance
• Test lab with real hardware
• Onboarding with a dedicated contact person
• Training and certifications on us
• Join us at DENOG, RIPE Meetings and peering events
• Regular in-person team meetups
• Flat hierarchies, short paths