Onboarding Consultant I, EC MLO

Responsibilities

• Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go‑Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience.
• The Onboarding Consultant is responsible for guiding customers through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client.
• Create and lead an onboarding training plan for each customer on how to leverage the Toast product configured to their business and workflow.
• Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog.
• Effectively collaborate with other Strategic Cuisines teams at Toast, including but not limited to sales, onboarding, marketing, etc.
• Ensure the customer’s transition to Toast Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely.
• Assist and guide by providing post‑live guidance, troubleshooting problems or follow‑up training as needed by the customer.
• Assist in translation of customer‑facing resources from English to Mandarin as needed.

Requirements

• Bilingual/Fluent in Spanish and English required – both verbal and written.
• 3+ years of experience in a role responsible for customer satisfaction and business operations.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success in meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.