ONE Care Service Agent - Import (m/f/d)

Stellenbeschreibung:

Job Purpose

As an ONECare Service Agent, you provide frontline support to ONECare clients, resolving service issues via Service Cloud or other channels. You advise and guide clients on solutions and the use of ONE's self-service tools. Collaborating with the Customer Administration team, you contribute to the overall customer service experience by promptly managing cases and meeting targets.

Primary Job Responsibilities

Respond to service queries, initiate solutions per SOPs
Stay informed on sector developments, internal knowledge, SOP changes, and regulations
Educate clients on self-service tools to boost ONECare automation/efficiency
Stay current on self-service/e-commerce tools, promote their use, and provide improvement feedback
Ensure compliance with company rules
Collaborate effectively internally and externally
Work closely with Customer Administration and Care Sales Specialists, escalating cases professionally when necessary
Communicate effectively and professionally with customers, offering reliable advice
Promote and use ONE’s e-commerce platform and self-service tools to support digital transformation
Actively find ways to apply ONE’s technological enablers to your specialization

Required Skills And Competencies

A minimum of 2 years of professional shipping experience in shipping is required
Distinct customer and service focus
Persuasive, target and result oriented
Google Workspace skills and a strong administrative focus
Clear oral and written communication skills in German and English
Strong digital orientation and growth mindset
Teamwork and high engagement level