Operations and Coordination Officer (Displacement Tracking Matrix (DTM) (P)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

Second tier candidates include

All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

The Displacement Tracking Matrix (DTM) is IOM’s corporate system for collecting, analysing and disseminating data on population mobility and displacement, supporting evidence-based humanitarian response and durable solutions globally.

Based in Berlin, the DTM Operations, Coordination and Support (OCS) team provides operational, technical and methodological support to country missions, working closely with Regional Data Hubs (RDHs) and global partners to ensure the effective and coherent implementation of DTM activities.

Under the overall supervision of the Global DTM Coordinator and the direct supervision of the Head of Operations (DTM), the Operations and Coordination Officer (Displacement Tracking Matrix (DTM)) will support global DTM operations through country support, coordination with RDHs, and targeted deployments. The Operations and Coordination Officer (Displacement Tracking Matrix (DTM)) will contribute to strengthening DTM methodologies and standards, and to enhancing engagement with internal and external partners, including governments and inter‑agency initiatives. The Operations and Coordination Officer (Displacement Tracking Matrix (DTM)) will also support resource mobilization and ensure coherence across DTM activities and partnerships.

Responsibilities

1. Support global DTM operations through direct engagement with country missions, including technical backstopping, operational guidance, and targeted support; especially to high priority missions in coordination with the Head of Operations.
2. Coordinate with Regional Data Hubs (RDHs) and country teams to ensure coherent, efficient and scalable implementation of DTM activities, including facilitating information exchange and alignment with global priorities.
3. Support the DTM contribution to internal coordination processes, especially through support to the Head of Operations’ contribution to Migration Emergency Coordination (MEC) groups, in order to facilitate the use of DTM capacity to enhance IOM operations.
4. Support the integration of cross‑cutting initiatives, including data innovation and DSID‑related activities, to enhance the relevance, use and impact of DTM data at global, regional and country levels.
5. Contribute to the design, development and roll‑out of DTM methodologies, tools and standards, ensuring consistency, quality assurance, and alignment with global frameworks and inter‑agency guidance.
6. Support surge and deployment mechanisms, including participation in field missions, to strengthen DTM coordination and operational capacities in emergency and protracted contexts.
7. Engage with internal and external stakeholders, including IOM units, government counterparts, and inter‑agency platforms (e.g. EGRISS), to strengthen coordination, partnerships, and uptake of DTM data and approaches.
8. Contribute to resource mobilization efforts, including the development of project proposals, concept notes, and strategic funding initiatives in line with DTM priorities.
9. Provide coordination, administrative and analytical support to the DTM Operations, Coordination and Support team, including assisting the Head of Operations in ensuring cohesive and sustainable operational support functions.
10. Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education

• Master’s degree in Political or Social Sciences, International Relations, Statistics, Data Science, Information Management, or a related field from an accredited academic institution and five years relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in humanitarian operations, data/information management, coordination, or related areas;
• Experience supporting or coordinating operations in humanitarian or development contexts, including engagement with country offices and regional structures;
• Experience in the development and application of data collection methodologies, assessments, or information management tools;
• Experience working with UN agencies, international organizations, or government counterparts in coordination or partnership roles;
• Experience contributing to programme development, including proposal writing and resource mobilization efforts; and,
• Previous field experience, including in emergency or complex environments, is desirable.

Skills

• Sound knowledge of displacement, migration, and humanitarian data systems, including familiarity with DTM or similar frameworks;
• Proven analytical skills, including experience with data analysis tools and methodologies;
• Excellent coordination and communication skills, with the ability to engage effectively with diverse stakeholders;
• Proficiency in standard office software (e.g. MS Office), with advanced Excel/data handling skills considered an asset; and,
• Demonstrated ability to work under pressure, manage multiple priorities, and deliver results in complex operational contexts.

Languages

For this position, fluency in English is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values

• Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day‑to‑day challenges.
• Courage : Demonstrates willingness to take a stand on issues of importance.
• Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies

• Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results : Produces and delivers quality results in a service‑oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.
• Accountability : Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Internationally recruited professional staff are required to be mobile. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero‑tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.

IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.

IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.