Operations Coordinator

• Documenting operational processes and implementing streamlined processes where applicable
• Maintaining and updating shared files, resources, and program documents to ensure all program staff has access to the latest versions of materials
• Helping to develop process improvements and/or automation
• Assisting with data collection and data analysis
• Creating and maintaining Excel spreadsheets and databases for internal tracking and project management
• Assisting in preparation of internal and client deliverables, including submission of invoices to eTrack
• Solving quantitative and qualitative problems
• Coordinating and collaborating with program implementation team members as well as other departments such as Marketing, IT, and Customer Care
• Ensuring key performance indicators are met by continuous review of operational success
• Other duties as required to support our work nationally and provide direct support to division leadership as needed

Requirements

• Bachelor’s Degree (Business, Information Technology, Environment, or related subject)
• Proficiency in Microsoft Office highly preferred (specifically Excel)
• Strong organizational, time-management, and detail-orientation skills
• Ability to carry out oral and written instructions thoroughly
• Ability to work under strict deadlines in a fast-paced environment
• Excellent written and oral communications
• Sound business ethics, including the protection of proprietary and confidential information
• Interpersonal skills including the ability to work with all levels of internal staff, as well as outside clients and vendors
• Energy efficiency program implementation experience
• Strong quantitative/analytical skills

Core Competencies

Demonstrates strong proficiency in data analysis, process improvement, and project management, with a focus on maintaining operational efficiency and supporting program implementation. Capable of effective communication and collaboration across departments while adhering to business ethics and confidentiality.