Operations Manager, Germany

About Us

Blue Wireless is the first global service provider of wireless network solutions. We are laser‑focused on LTE/5G technologies and embracing the emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g., Starlink) to help our customers succeed in a wireless world.

With over 300 customers in 90+ countries, we thrive where traditional networks struggle: branch and remote locations, retail sites, IoT, and maritime connectivity. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll‑out of projects painless and predictable. Our success is driven by our people: creativity, hands‑on attitude and willingness to go above and beyond for our customers.

Location – Germany

Manage the operational affairs of Blue Wireless in Germany, to optimise operational performance and contribution within Blue Wireless. As part of Operations, you will focus on Service Delivery and be the “air traffic controller”, ensuring the successful delivery of services for Network Solutions from order intake to order completion. You will report to the Head of Operations EMEA.

Responsibilities

• Service Delivery & Order Lifecycle Management
  • Order Planning – Work with customers, field engineers and other parties to schedule installations according to assigned service levels.
  • Order Preparation – Work with internal teams to source, configure, pack, ship and deliver all service elements.
  • Order Completion – Assist technical teams on completion, manage escalations and work to customer satisfaction.
• Procurement and Logistics
  • Work with global Procurement Management to ensure timely and cost‑effective acquisition of goods and services, manage suppliers, contracts, optimise cost and approve bills within the assigned region.
• Technical Support
  • Provide 2nd‑level local support within Germany office hours and assist with ad‑hoc technical requests for the Global Support Centre team.
• Partner Management
  • Training & Enablement – Provide partner with adequate training and resources to support Blue Wireless work.
  • Ongoing Management – Ensure partner work meets specifications, deadlines are met.
• Finance and Accounting
  • Support the global finance manager with bills, payments and accounting matters as required.
• Process Improvement
  • Document and improve processes, suggest automation solutions.
• Project Management
  • Work with customers, partners and internal teams on complex projects as required.

Qualifications

• Ability to work independently and as part of a team.
• Strategic thinking.
• Bachelor’s Degree.
• Excellent organizational skills and accuracy.
• Excellent communication, time‑management and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem‑solving skills and ability to resolve issues effectively.
• Leadership potential and ability to handle multiple tasks and meet deadlines.
• German and English communication skills, both written and verbal; other European languages are an advantage.
• Networking in the telco industry is an advantage.

Benefits

• Part of a professional international team of networking solution experts.
• Work with maritime and business customers across Europe.
• Opportunity to influence role development and business growth.
• Career development opportunities as the company expands.
• Hybrid working model offering flexibility and remote work options.
• Inclusive, supportive working environment.

Equal Employment Opportunity

If you require reasonable accommodation during the application and selection process, please let us know. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your rights, please contact us.