Operations Support Manager Cargo DE|AT (m/w/d)

Übersicht

Are you ready to take off in the dynamic and fast-paced aviation industry? Swissport, a global leader, provides ground handling, cargo handling, and passenger services for over 300 million passengers each year. Our mission is clear: “To deliver consistent and tailored solutions to the aviation industry worldwide for a better customer experience.”

We believe that it is our employees who set us apart from the competition. At Swissport, we live by our core values: “Show You Care,” “Do the Right Things,” and “Win as a Team.”

We are currently looking for a dedicated OPS Support Manager Cargo DE|AT (m/w/d) who share these values and want to strengthen our cargo team at various locations in Germany and Austria.

Job-Summary

As OPS support Manager Cargo DE|AT, you are responsible together with the OPS team and station managers for delivering the Cargo handling product in 12 stations in Germany and Austria, ensuring safety, operative and financial KPI’s are met. A strong customer centric focus is required, as well as deep understanding on Cargo Operations. Besides delivering the daily product, you will be closely involved in developing and implementing new processes and tools.

Key Tasks & Responsibilities

• Monitor and manage operational cargo KPIs across all cargo stations in Germany and Austria.
• Develop, implement, and oversee action plans to drive continuous improvement.
• Support the rollout and adoption of technical tools to optimize handling processes, including: Mobile devices, Weighing solutions, Kiosks, New core handling systems.
• Support commercial teams and station management in developing and maintaining CRM structures.
• Lead the implementation and start-up of new customers.

Your Profile

• Team player with strong knowledge of cargo handling processes.
• Willing and able to travel regularly within Germany and Austria, and occasionally beyond.
• Fluent in both German and English.
• Able to communicate effectively across all levels of the organization and with external stakeholders.

What We Offer

• Competitive compensation package
• International working environment
• Professional development opportunities
• Diverse and impactful responsibilities
• Collaborative team culture
• Exposure to innovative cargo handling solutions
• Travel opportunities across Germany and Austria
• Long-term career growth potential within the organization

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.