Operations Manager – Technical Account Manager

Responsibilities

• You take overall coordination responsibility for all technical matters related to the setups operated for your customers
• You act as the indispensable link between customers, our operations teams and IT Service Management
• You review change requests and verify that technical documentation is up to date and complete
• You advise your customers on the development of their IT landscape with a focus on innovation and efficiency improvements
• You lead Technical Review Meetings and Change Advisory Boards and support operational risk and information security management
• In critical incidents you serve as an escalation point and help identify and implement sustainable solutions

Requirements

• Successfully completed vocational training as an IT specialist in system integration, a degree in computer science, or an equivalent qualification
• At least 5 years of professional experience in managing IT services according to ITIL, preferably in coordinating roles (colocation, managed or application services)
• Advanced skills operating heterogeneous environments (Linux/Windows) and solid experience with virtualization, storage, backup, networking and firewalls
• Accurate formulation and moderation of technical matters both with technical experts and at management level
• Experience dealing with regulatory requirements of financial supervision bodies or public‑sector clients
• Business‑fluent German and English, both written and spoken

Hard Skills

• ITIL
• system integration
• Linux
• Windows
• virtualization
• storage
• backup
• networking
• firewalls
• technical documentation

Soft Skills

• coordination
• communication
• moderation
• leadership
• problem‑solving
• advisory
• escalation management
• risk management
• customer service
• innovation

Certifications & Qualifications

• vocational training as IT specialist
• degree in computer science

Industry Keywords

• IT service management
• change management
• operational risk
• information security
• regulatory requirements
• financial supervision
• public sector
• managed services
• colocation
• application services