Operations Specialist I, High-Tech (EU) at Airspace

Position

Operations Specialist I, High-Tech (EU) – Airspace, Frankfurt am Main, Germany. Full‑time, on‑site.

Location

Frankfurt am Main, Germany (Europe headquarters).

Overview

Airspace delivers the world’s most critical, time‑sensitive packages, from transplant organs to essential machinery components. The Operations Specialist supports this mission by setting up new orders, providing proactive updates to customers, and tracking order status from start to finish.

Responsibilities

• Operate the Airspace Platform: set up new orders in accordance with standard work practices and client‑specific SOPs.
• Rapidly move from one critical task to another while maintaining accuracy and timeliness.
• Confirm job milestones are completed correctly and on time.
• Navigate and interpret airline booking and tracking websites.
• Follow all process and communication standards across multiple platforms.
• Stay independently informed by reviewing all communications provided throughout the company platforms.
• Provide proactive customer updates: professionally relay delays, issues, and updates with customers through verbal and written communication.
• Look ahead proactively (weather, traffic, etc.) and offer alternative solutions to meet or beat required delivery times.
• Escalate issues early and appropriately based on escalation procedures.
• Intuitive problem solving: route shipments according to customer requirements.
• Book new AWBs via electronic or verbal communication; update, manage, or change airway bills using initial or tenured training.
• Source driver coverage for any segment of an order.
• Apply training and knowledge to find out‑of‑the‑box solutions for common or uncommon issues.
• Follow escalation procedures and guidance from senior team members to assist in issue resolution.
• Understand and interpret import and export processes and requirements; create and audit documentation for international travel (air and land).
• Demonstrate urgency of milestone updates, delays, QPT/QDT, etc.
• Handle all inbound and outbound communications: timely acknowledgment and action of email, phone, and text requests.
• Meet metric expectations for phone availability and acceptance.
• Use communication platform statuses properly.
• Place manual orders for customers through inbound calls and emails.
• Identify and resolve issues surfaced through inbound phone calls, texts, and emails; appropriately escalated when necessary.
• Maintain balanced level of performance; meet minimum metric requirements and customer service standards for an entry‑level position.

Compensation

€36,000 – €45,000 annual salary.

Core Values

• One Team – we work together to accomplish more.
• Impact – we strive to make a positive influence on our environment, customers, industry, and world.
• Passionate – we care deeply about our mission and raise the bar.
• Transparent – we pride ourselves on open, honest communication.
• Innovative – we continuously improve our products, services, and ourselves.

About Airspace

Airspace is a tech‑enabled freight forwarder that uses an AI‑powered platform to coordinate logistics across a global network. We deliver mission‑critical packages – from transplant organs to semiconductor components – with speed, reliability, and transparency. Airspace operates worldwide with headquarters in Carlsbad, CA and a European presence in Amsterdam, Frankfurt, Stockholm, and London.

Equal Employment Opportunity

Airspace is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally protected characteristic. Airspace participates in the E‑Verify program for all locations.