Order Management Specialist – Process Optimization

Responsibilities

• You process and manage complex customer orders and ensure compliance with company standards, particularly regarding data quality and contract maintenance.
• You work closely with day-to-day operations to gain a holistic understanding of workflows and identify optimization opportunities.
• You analyze existing order management processes and identify areas for improvement.
• You develop and implement measures to increase efficiency and optimize processes, for example by leveraging systems, data, or automation opportunities.
• You take ownership of process improvement initiatives and actively drive them forward.
• You collaborate cross-functionally with Sales, Consulting, IT, and other functions.
• You use data for analysis, derive well-founded recommendations for action, and support data-driven decision-making.
• You develop best practices and contribute to the standardization and transparency of processes.
• You support the professional development of the Order Management team.

Requirements

• You have completed commercial vocational training or a university degree.
• You have several years of professional experience in order management, process management, or a comparable field.
• You are operationally confident but also committed to questioning and improving processes.
• Ideally, you have experience in process analysis and optimization.
• You work in a structured way, recognize interdependencies, and independently solve complex issues.
• You handle unclear or changing requirements with confidence.
• Data-driven decision-making and experience with ERP and CRM systems (e.g., SAP) are second nature to you.
• You are interested in topics such as automation, digitization, or AI.
• You demonstrate strong communication skills, assertiveness, and the ability to work in a team.
• You have very good German and good English skills (at least B2).

Core Competencies

Demonstrates expertise in order management and process optimization, leveraging data-driven decision-making and ERP/CRM systems to enhance operational efficiency. Strong communication and collaboration skills support cross-functional teamwork and process standardization.