Payments Operations Team Lead

Stellenbeschreibung:

Responsibilities

Oversee daily payments operations and provide strategic direction, setting priorities, KPIs, and performance targets
Act as the primary point of contact for partners and third-party banks regarding payment-related inquiries and follow-up calls
Establish strong governance, reporting, and control frameworks to ensure operational integrity and scalability
Drive automation, streamline workflows, and embed robust risk management practices
Allocate team resources effectively across time zones, ensuring consistent, high-quality performance. Lead, coach, and develop a team of 3-5 payment operations specialists to achieve targets, resolve incidents efficiently, and continuously improve processes
Lead and develop the team according to defined career paths by ensuring regular development conversations
Liaise with Business Unit heads, functional heads, and key stakeholders to ensure the effective functioning of the team within the wider company environment
Constantly improve processes in collaboration with the team’s process experts and relevant stakeholders
Oversee the monitoring and processing of SEPA and SWIFT payments
Take responsibility for payment-related incidents and serve as the main point of escalation for senior management
Contribute to regulatory communications with BaFin, the Deutsche Bundesbank (BuBa), and other European Central Banks and regulators
Actively support and lead Audit Cycles, always delivering a compliant-first approach for a first-in-class regulatory posture and adherence with our processes

Qualifications

Bachelor’s or Master’s degree in Business Administration, Finance, Economics, or a related field is preferred
Strong problem-solving skills and attention to detail
Ability to lead cross-functional projects with different departments
Minimum 4-5 years of experience in Payment Operations or Banking Operations, with first leadership experience managing a small team
Strong knowledge of SEPA & SWIFT payment schemes
Fluent command of English; German is a strong plus
SQL familiarity is preferred
Strong analytical skills with a focus on process improvement
Strong analytical and data-driven mindset, with experience applying AI-based tools or automation to improve operational performance
Ability to engage with team members, and provide clear and concise feedback
Hands-on and entrepreneurial mentality
Knowledge and comprehension of PSD2 and how it applies to Payment Operations
Ability to fly high and zoom in (balance high-level strategic vision with granular attention to detail)

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don’t necessarily meet every single item in the job description, please contact us anyway. We’d love to talk with you and find out if you might be a good fit for us.