Pega CDH Lead Solutions Consultant

Role: Pega CDH Lead Solutions Consultant

Skills: Pega, Customer Decision Hub (CDH) and Travel Industry

Location: Frankfurt Germany / EU region (Remote)

Language Requirement : German C1/C2

Role Overview

We are at Coforge hiring for an experienced Pega CDH Lead Solutions Consultant to drive the design and implementation of Customer Decision Hub (CDH) solutions. The role involves leading decisioning strategies, delivering personalized customer engagement solutions, and working closely with German‑speaking stakeholders to ensure business alignment and value delivery.

Job Description

• Lead the design and implementation of Pega Customer Decision Hub (CDH) solution
• Define and execute customer decisioning strategies, including next‑best‑action framework
• Collaborate with business stakeholders to gather requirements and translate them into scalable decisioning solution
• Configure and optimize real‑time and batch decisioning capabilities
• Ensure adherence to Pega decisioning best practices, guardrails, and performance standards
• Drive personalization initiatives across channels using CDH capabilities
• Provide technical leadership and mentor team members on decisioning architecture and implementation
• Work closely with German‑speaking clients for requirement clarification, workshops, and solution validation.
• Analyze campaign performance and continuously optimize decision strategies
• 5+ years of hands‑on experience in Pega CDH / Decisioning consulting
• Fluency in German (mandatory) – both written and spoken
• Experience in decision strategies, arbitration, and next‑best‑action design
• Strong knowledge of customer engagement, segmentation, and personalization techniques
• Experience working with real‑time and event‑driven marketing solutions
• Good understanding of data models, integration, and analytics within Pega CDH.
• Strong stakeholder management and consulting skills
• Experience in the Travel Industry (Airlines, Railways, or Transportation domain)
• Exposure to Omnichannel marketing and customer journey orchestration
• Experience with advanced analytics and AI‑driven decisioning is a plus