Personal Shopping and Client Relations Manager (f/m/d)

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high‑end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

What you will do

• Act as the point of contact and ambassador to Mytheresa’s top clients.
• Develop one‑to‑one client relationships through regular communications, using order/return histories to enhance understanding of the client base.
• Increase spend of individuals and develop customer loyalty by understanding customers’ style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences.
• Create and implement new selling ideas to ensure sales targets are met.
• Drive and participate in all acquisition opportunities.
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events.
• Responsible to update the preference sheet/profile of the customers.
• Actively liaise closely with the buying team, brand marketing team and the brands in case of re‑ordering sold‑out pieces.
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers.

Who you are

• 3–5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e‑commerce.
• Be passionate about your customers – have a true service and ‘roll‑up‑the‑sleeves’ mentality.
• Love for fashion and technology.
• Enthusiastic, innovative and creative.
• Sales‑driven.
• Tech savvy.
• Great communicator.
• Organized and detail oriented.
• Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek.

What we offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days.
• Mobile office with up to 20% of your total contracted hours (job and position permitting).
• 10 days/year of mobile office abroad in EU countries (job and position permitting).
• Language courses.
• Staff discount of up to 30%.
• Company pension scheme.
• Discounted membership for selected sports platforms & gyms.
• Individual support on mental health & well‑being (e.g. compatibility work and family life).
• Social Day.
• Employee Share Purchase Plan.

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid

Experience Level: Mid‑Senior level

Workplace Type: Hybrid