Pharmacy Quality Assurance, Training Advisor

Responsibilities

• The Pharmacy Quality Assurance & Training Advisor is a hands‑on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly.
• This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules.
• Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day.
• Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps.
• Author crystal‑clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions.
• Champion and maintain the centralized operational knowledge repository, establishing a strict version‑control framework and approval hierarchy.
• Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines.
• Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials.
• Orchestrate and lead train‑the‑trainer workshops and ongoing refresher courses for department leads and supervisors.
• Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs.

Requirements

• B.S./PharmD degree from an accredited School of Pharmacy required.
• Minimum 2+ years of experience in an alternate setting/home infusion required.
• Minimum 3+ years dedicated experience in operational role authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate training programs required.
• Proven experience with the implementation, optimization, and management of pharmacy information systems (e.g., Epic Willow, WellSky) preferred.
• Current pharmacist license in good standing in the state of residence.