Principal Account Manager , Retail, DE

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world’s most adopted cloud. Join us and help us grow.

Would you like to be part of an awesome team focused on AWS customers in the Retail / Consumer Packaged Goods (CPG) segment to help them create business value and unlock new business models with the cloud? Are you an innovator with a passion to help our customers grow? Do you have the technology as well as the business acumen to establish Amazon Web Services as a strategic partner for leading Retail/CPG companies? Are you comfortable to think outside the box and do you see opportunities where others see problems?

Key Job Responsibilities

As a Principal Account Manager within AWS Retail/CPG, you are driving digital transformations through effective engagement with C-level executives, Line of Business leaders, IT leaders, architects, developers, etc. at our large AWS Retail/e-Commerce and CPG customers. Your responsibility will be to deeply understand your customers to support them on their strategic initiatives with AWS technologies and expertise, establishing AWS as a long-term partner. You are comfortable to lead discussions on both technical as well as on the C-Level to create and articulate compelling value propositions around AWS services. You work backwards from your customers’ vision and strategic initiatives to build account strategies and execute against them.

Qualifications & Experience

• Experience building and maintaining C-level client relationships
• Bachelor's degree, or Associate's degree or above
• Experience in technology-related account management or field sales roles
• Strong verbal and written communication skills (fluent in English and German)
• Strong ability to think strategically and analytically about business, product, and technical challenges
• Confidence, judgment, and executive maturity to challenge and influence customers senior leadership (VP/C-suite level). Able to hold firm positions, navigate conflict, and drive alignment across complex stakeholder groups.
• Strong line-of-business versatility with the ability to deeply understand customers’ business model, commercial priorities, and digital transformation roadmap. Can translate customers’ business and technical challenges into AWS value propositions across CX, supply chain, data, AI, and commerce.
• Lead and coordinate large virtual teams across Solution Architecture, ProServe, Support, BD, and Partner teams. Ensures high standards, crisp execution, and clear ownership across all customers workstreams (Line of business, Platform Engineering, SAP, Data/AI, Security, etc.).
• Established network with AWS leadership and can mobilize the right VP/SVP stakeholders on behalf of the customer. Understands AWS governance (funding mechanisms, EBCs, escalations) and can use internal alignment to remove blockers and accelerate customer outcomes.

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