Principal ServiceNow Consultant

Role Overview

As a Principal ServiceNow Consultant at Devoteam, you will take a leading position in strategic and complex ServiceNow transformation projects. You will act as lead architect and strategic advisor for our customers, translating business strategies into scalable, secure, and sustainable ServiceNow solutions. You will accompany international companies in the digital transformation of their IT and enterprise service processes.

What You Will Do

Your tasks will include leading workshops on requirement acquisition, process definition, reengineering, gap analysis, and solution architecture. You will develop ServiceNow goal architectures, roadmaps, and technical specifications for enterprise-level implementations. You will act as a subject matter expert for several ServiceNow modules and conceive complex integrations and customer-specific applications on the ServiceNow platform.

Why It Might Be a Fit

We are looking for a visionary, advisory personality with an ownership mentality and high quality standards. You will be responsible for the professional and technical quality of complex customer projects and contribute significantly to their success. You will lead teams, share knowledge, and develop consultants.

Requirements

Min. 9 years of experience in the consulting or IT service industry

At least 5 years of focus on ServiceNow

Demonstrated experience in leading large, complex, and multi-modular ServiceNow implementations

In-depth expertise in the ServiceNow ecosystem, as well as in architecture, platform design, and technical implementation

ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification

Profound knowledge of JavaScript, Glide API, and web services

Proficient in process modeling, process optimization, and translating professional requirements into technical solutions

Very good knowledge of German and English

Experience with agile methods, such as Scrum or Kanban

Benefits

• Top-modern offices in Munich & Frankfurt
• Remote & Hybrid Working
• Devoteam Academy: Certified training & language courses included
• International career paths for your next big step
• Gaming Lounge for the creative pause in between
• Regular events & team parties for real team spirit
• Referral bonus for employee recommendations
• High-end IT equipment
• Exclusive discounts, e.g., on technology, fashion, travel
• JobRad & other mobility benefits
• Occupational pension & capital-forming benefits
• Mentoring & Onboarding Day for your perfect start with us