Process Improvement Manager - Fluent German , Process Excellence

Process Improvement Manager - Fluent German , Process Excellence

Dear candidate – please upload your CV in English. Please note: Fluent German is required for this role.

The goal of Amazon Logistics is to build a world‑class last‑mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our last‑mile delivery business, we are looking for a Continuous Improvement Manager (called ACES Manager internally). As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site and act as the link between station management and the ACES team. You will help optimize delivery station operations, providing the station with knowledge and tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing deep knowledge of operation processes and creating effective communication plans to provide visibility to all impacted teams.

• Contribute to audit initiatives and support results‑driven action planning
• Deploy Process Standard implementations and upgrades within the delivery station, partnering with station management and several stakeholders
• Support development and continual piloting of process improvements and ongoing benchmarking initiatives
• Ensure station management understands benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
• During peak time, manage day‑to‑day operations of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants, and Delivery Service Providers, and managing external agency relationships and performance

This role will be based in the delivery station. You must be willing to work in non‑traditional shift patterns, which include nights.

Development and career opportunities: The content of this role is dynamic, with a changing focus based on needs and priorities. This allows the successful candidate to work with multiple teams, build an European network, and discover multiple career opportunities (within and outside the ACES team).

• Bachelor's degree or equivalent qualification in Math, Engineering, Science, or Business
• Fluently speak, write, and read in English
• Fluently speak, write, and read in German
• Experience performing data analysis using MS Excel and other Microsoft Office tools
• Experience using data and metrics to determine and drive improvements
• Experience demonstrating problem solving and root cause analysis
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
• Experience communicating to senior management and customers verbally and in writing

• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.

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