Project Manager – Process Excellence

Are you a hands-on and driven Project Manager ready to shape Service Excellence globally? We are looking for a Project Manager to join the Digital Services team at Brainlab within the Global Service & Support division at Brainlab. In this role, you will lead process improvements and digitalization initiatives end-to-end, with a strong focus on process mining using Celonis. From identifying improvement opportunities to driving implementation, you will play a key role in building scalable, high-performing service and related processes that directly improve customer experience and operational efficiency.

Key responsibilities:

• Project Management: Lead digitalization and process optimization projects end-to-end, from concept to implementation
• Process Mining & Insight Generation: Leverage Celonis to identify process inefficiencies, derive insights and turn them into actionable initiatives with measurable impact
• Process Design & Improvement: Develop and implement scalable, standardized and efficient processes with a focus on the global value chain and customer experience
• Stakeholder Management: Act as the key interface between internal and external cross‑functional teams, ensuring alignment, transparency and smooth delivery
• Continuous Improvement & Innovation: Apply best practices, leverage new technologies and drive ongoing optimization of processes
• Change Enablement: Support the adoption of new processes and tools, ensuring sustainable adoption across regions