Product Designer – Customer-Facing Products

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Stellenbeschreibung:

Responsibilities

You’ll design the full Hippo Plus experience – from the sales funnel that converts first‑time visitors into policyholders, to the back‑office tools the team uses to manage policies, payments, and customer support.
You’ll partner with PMs and engineers from discovery onward – defining problems, exploring solutions, shipping features that move real product metrics (conversion, activation, retention).
You’ll run user interviews, shadow sessions, and lightweight feedback loops with customers and internal teams.
You’ll sketch, wireframe, and prototype at the right fidelity for the question you’re trying to answer (we use Figma and LLMs daily).
You’ll facilitate the messy conversations that get product, design and engineering aligned.
You’ll share your work openly: process, half‑formed ideas, and mistakes included, and you’ll show up to design crits with opinions and leave with better work.

Requirements

Have 3+ years shipping production work, with a portfolio that shows your process, your data and your impact.
Know Figma well: components, variables, auto‑layout, prototyping – the works.
Are comfortable designing across the full product surface: consumer flows, transactional emails, back‑office tools, dashboards.
Use LLMs as part of your design toolkit (Claude sits next to Figma here – research synth, draft thinking, prototyping, writing).
Can run solo on a project with Staff Designer support when you need it.
Take initiative – spot a broken meeting, suggest a fix; get a vague brief, push back; see a better way, bring it up.
Are fluent in English and available in the afternoons 2‑3 days a week (occasional evening calls for US time zones).
Show up: camera on during calls, team events when they happen, and the occasional dumb meme in Slack. We’re remote but not Slack‑only.
Dogs and cats very welcome – we’re unapologetically a pet‑friendly team (proof).
Have a clear design process you can talk through – you can defend ideas without getting precious about them, and you give and take feedback honestly (we do weekly design crits).
You’ll get extra points for:
Experience designing consumer‑facing insurance or fintech products.
Experience designing AI‑powered features: chatbots, agent assistance, AI‑driven workflows, LLM‑in‑the‑loop interfaces.
Some context on US home insurance, claims, or insurance operations – or genuine curiosity to learn it.
Experience working with US stakeholders and the time‑zone juggling that comes with it.