Program Documentation and Learning Coordinator

About the Role

The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.

Key Responsibilities

• Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes, enabling systematic cross-programme knowledge exchange.
• Build, organize, and maintain a highly intuitive knowledge repository; categorize information into meaningful buckets so it is easily searchable and immediately useful for team members preparing for state leadership meetings or strategic planning.
• Effectively disseminate key learnings to the wider team, translating synthesized data into engaging written communications (emails, newsletters), presentation decks, and active contributions during weekly team meetings.
• Critically evaluate the information we are collecting to identify missing pieces or blind spots in our programmatic understanding; proactively communicate these gaps to the relevant state teams and create necessary resources to bridge them.

About You

• Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience in the Indian education sector is an added advantage.
• Proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights.
• Outstanding written and verbal communication skills – able to tailor your message, whether you are writing an executive email, designing a presentation deck, or speaking in a cross-functional meeting.
• Problem solving aptitude – you don't just passively ...