Project Manager Special Customer Projects-2 (m/w/x)

ZEISS Semiconductor Manufacturing Technology

Enabler for smaller, more powerful, and more energy‑efficient microchips. Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the heart of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment, providing high‑precision lithography optics, photomask systems, and process control solutions that enable the production of ever smaller, more powerful, and more energy‑efficient microchips.

Your Role

• Lead and oversee customer projects in the field of metrology and inspection in the semiconductor manufacturing environment.
• Serve as the primary liaison between customers and the home organization, ensuring clear communication and understanding of customer needs and expectations.
• Understand customers’ business objectives and align our solutions to meet those needs. Deploy the solutions in field and be accountable for satisfying customer requests.
• Develop detailed project plans, including timelines, milestones, and resource allocation. Ensure projects are delivered on time, within scope, and within budget.
• Handle customer escalations, ensuring issues are resolved to the customer's satisfaction.
• Implement strategies to prevent future escalations by identifying root causes and recommending improvements.
• Prepare regular reports on project status, customer feedback, and satisfaction metrics for senior management.

Your Profile

• Master’s degree in electrical engineering, semiconductor manufacturing, material science, or related fields.
• Experience working with customers in the semiconductor manufacturing space is a clear advantage.
• At least five years of proven experience as a Project Manager, preferably in a customer‑facing role.
• Strong understanding of project‑management methodologies and tools.
• Excellent communication and interpersonal skills, with the ability to manage complex customer relationships.
• Problem‑solving skills and the ability to handle challenging situations with diplomacy and tact.
• Office presence at least 3 days per week or more depending on business needs.
• Willingness to travel internationally for up to 50% of working time (travel may vary depending on business needs).
• Fluent in English. Knowledge of Korean, Japanese, or Mandarin is a very strong advantage.

At ZEISS, we offer a wide range of professional development opportunities, including qualification programs, our internal online learning platform CurioZ, external training courses, and attractive career paths. With our annually defined development goals, we support our employees in achieving their career objectives. You will benefit from a company bicycle subsidy, a competitive pension plan, collectively agreed special payments, and an annual profit‑sharing bonus (based on the fiscal year). We are committed to values such as social responsibility, family‑friendliness, and the social security of our employees. We also offer flat hierarchies, freedom, and responsibility.